=== Aisk - AI Powered Chatbot for WordPress & WooCommerce with WhatsApp and Telegram | Support Bot | Live Chat === Contributors: aisk Tags: AI, chatbot, customer support, whatsapp, woocommerce Requires at least: 5.0 Tested up to: 6.7 Stable tag: 1.1.7 Requires PHP: 7.4 License: GPLv2 or later License URI: https://www.gnu.org/licenses/gpl-2.0.html AI chatbot for WordPress & WooCommerce with WhatsApp & Telegram integration. Provides instant answers, product recommendations, order status, inquiry submit and much more. == Description == Aisk is a revolutionary AI-powered WhatsApp & Telegram supported chatbot designed specifically for WooCommerce stores and WordPress websites. Say goodbye to repetitive support tickets and hello to automated, intelligent customer service that works around the clock. = 🚀 Why Choose AISK? = * 💯 AISK Chat is 100% FREE! * 📉 Reduce support tickets by up to 80% * ⏱️ Provide instant 24/7 customer support * 👨‍💼 Free up your team's time for complex issues * 😊 Increase customer satisfaction with quick responses * 📈 Boost sales with intelligent product recommendations * 📱 Seamlessly integrate with WhatsApp and Telegram * 🔍 Enhanced sitemap processing for better content discovery * 🔗 Improved URL handling and content extraction * 🛠️ Advanced error handling and logging = 🛍️ WooCommerce Integration = AISK is built from the ground up for WooCommerce stores: * **Smart Product Search**: Helps customers find products based on descriptions, colors, sizes, categories, and more * **Order Management**: Customers can track orders, view status, and access invoices using their order number and email * **Intelligent Recommendations**: Suggests relevant products based on customer queries and browsing history * **Shopping Cart Assistance**: Helps with cart-related questions and checkout process * **Real-time Inventory**: Provides accurate stock information and availability * **Enhanced Content Discovery**: Improved sitemap processing for better product and content indexing = 🚀 Key Features = = ✨ Automated Responses, No Delays. Ever. = Answer customer questions instantly 24/7 through your website, WhatsApp, and Telegram using your existing content. Aisk handles routine inquiries automatically across all channels, eliminating wait times and preventing abandoned carts, with seamless handoff to your team when needed. = 🛒 Smart Product Recommendations That Convert = When customers describe what they want, Aisk instantly suggests matching products with images and purchase links, increasing conversions and order values through personalized recommendations. = 📦 Order Tracking Made Effortless = Customers check order status, shipping updates, and tracking information themselves through your website, WhatsApp or Telegram after quick verification, reducing support inquiries by 90%. = 📱 WhatsApp & Telegram Integration = Turn the world's most popular messaging platforms into your 24/7 sales and support channels. With Aisk's messaging integrations, customers can browse products, check order status, and get instant support using the apps they already check dozens of times daily. = 🔄 Complete Omnichannel Support = Unify your website, WhatsApp, and Telegram conversations in a single dashboard. This ensures consistent responses across channels, eliminates communication silos, and provides your team complete visibility of customer interactions from every source. = 📚 Unlimited Knowledge Sources = Import knowledge from: - 📄 PDF Documents (product manuals, guidelines, policies) - 🌐 External Websites (with advanced crawling controls) - ✏️ Custom Knowledge (direct input for FAQs and special instructions) = 🤝 Seamless Human Handoff with Form Integration = When AI reaches its limits, Aisk.chat offers support information or creates tickets through its shortcode support. Integrate any contact form plugin directly within the chat interface and connect to your existing CRM system or help desk software without additional costs. = 💎 The AI Advantage = | With Aisk Chatbot | Without AI Chatbot | |-------------------|-------------------| | **24/7 Availability:** Provides instant responses to customers at any hour, automatically handling inquiries even while you sleep | **Limited by business hours** or costly overnight staffing, leaving after-hours customers without support | | **Support Efficiency:** Handles unlimited simultaneous conversations, reducing support tickets by up to 80% | **One agent can only help one customer** at a time, creating backlogs during busy periods | | **Sales Opportunities:** Intelligently recommends relevant products and helps complete purchases when customers have questions | **Missed sales opportunities** when shoppers can't get immediate answers about products or checkout | | **Omnichannel Presence:** Seamlessly connects with customers across your website, WhatsApp, and Telegram with consistent service | **Fragmented communication** requires different solutions for each channel, creating inconsistent experiences | | **Business Scalability:** Support capacity grows instantly with your business without additional hiring or training | **Growth creates support bottlenecks**, forcing you to choose between hiring more staff or disappointing customers | = ⚙️ Installation = Getting started with Aisk.chat is quick and easy: 1. **Install & Activate** Download Aisk from the WordPress repository or upload the ZIP file. Go to Plugins → Add New → Upload, then "Install Now" and "Activate." Find Aisk in your WordPress dashboard menu. 2. **Set up Aisk and OpenAI Key** Enter your API keys in Aisk settings. Connect your OpenAI account to power AI conversations and your Aisk authentication key to activate all features. Our wizard guides you through obtaining and connecting these keys. 3. **Generate Smart Knowledge Base** Let Aisk learn about your business by generating embeddings from your website content. Click "Generate Embeddings" and Aisk will process your pages, posts, and products to create an intelligent knowledge base for accurate customer responses. = 📈 Results You Can Expect = - **78% reduction** in basic support tickets within the first month - **23% increase** in after-hours conversions - **91% positive feedback** from customers using the chatbot - **4.3 hours** saved daily by the average store owner = 📞 Support = If you have any questions or need assistance, please visit our [support forum](https://wordpress.org/support/plugin/aisk-chat/) or [contact us directly](https://aisk.chat/contact/). = 📝 License = This project is licensed under the GPL-2.0+ License - see the LICENSE file for details. --- Developed with ❤️ by [Aisk.chat Team](https://aisk.chat) == Frequently Asked Questions == = How much does Aisk.chat cost? = Aisk.chat is completely free of costs. Use Aisk at full fledge without any limitation as there are no Free or Paid plan. All features are open for everyone without any limit. You don't need to have any credit card to start using Aisk.chat. It's because we don't run it on our server. The only thing you will need is the Keys from OpenAI to generate Embedding and answers. = Do I need OpenAI keys to use Aisk.chat? = Yes, Aisk.chat requires an OpenAI API key to function. This is because we leverage OpenAI's powerful language models to provide intelligent responses to customer inquiries. You'll need to create an OpenAI account and obtain an API key, which you'll enter in the Aisk dashboard during setup. This approach gives you direct ownership of your AI usage and data while allowing us to provide advanced AI capabilities. We provide step-by-step guidance on obtaining and configuring your OpenAI key during the setup process. = Can I train Aisk from my own knowledge base? = Absolutely. Aisk is designed to learn from your specific business content. During setup, the "Generate Embeddings" process analyzes your website pages, product descriptions, FAQs, and other content to create a customized knowledge base. This ensures the chatbot provides accurate, relevant answers based on your unique business information. You can update this knowledge base anytime you add new content to your site by regenerating embeddings. = Can I add external sites, PDFs, or content as a knowledge base? = Yes, Aisk supports importing external content to enhance its knowledge base. You can add PDFs, documents, external website content, and custom text sources through the "External Knowledge" section in the dashboard. This feature is particularly useful for adding training manuals, detailed product specifications, or support documentation that isn't published on your main website. All imported content is processed and made searchable for the AI to reference when answering customer questions. = What happens when the AI can't answer a customer's question? = If there is any scenario when Aisk couldn't find any answer in the provided knowledge or products, it will offer support information or ask if you would like to create a support ticket. Thus Aisk behaves super friendly when it comes to customer satisfaction and ease. = Will Aisk work with my existing WooCommerce store? = Yes, Aisk is built specifically for WooCommerce integration. It can access your product catalog, pricing, inventory status, and order information to provide accurate responses to customer inquiries. The chatbot can suggest products based on customer descriptions, help with checkout questions, and provide order tracking information automatically. Simply activate the WooCommerce integration in the Aisk settings panel. == Changelog == = 1.1.7 = * Enhanced URL processing and content extraction capabilities * Improved error handling and logging mechanisms * Added better timezone support across chat interfaces * Optimized database queries for improved performance * Fixed various UI/UX issues and improved accessibility = 1.1.4 = * Refactor uninstall script to simplify table drop query syntax * Refactor WhatsApp handler for improved logging and code clarity * Updated the from_number assignment to remove the 'whatsapp:' prefix for better compatibility. * Cleaned up error logging in the handle_webhook method to enhance readability. * Commented out the delay in media sending for potential future use, improving code maintainability. = 1.1.3 = * Telegram and WhatsApp chat integration improvements and bug fixes. * User and admin chat timestamps now always display in the user's local time zone, with clear time zone indication. * Product carousel and order inquiry flows improved in Telegram and WhatsApp bots. * State management for inquiry submission in Telegram bot. * Consistent date/time formatting across admin dashboard and chat widget. * Enhanced error handling and logging for chat integrations. * Fixed issue where inquiry submission in Telegram bot was not recognized. * Fixed product image and content display issues in Telegram bot. * Fixed admin dashboard date column always showing UTC instead of user local time. * Fixed chat widget and chat history to always show timestamps in the user's local time zone. = 1.1.2 = * Added user-facing message when no subordinate URLs can be embedded (due to bot protection, caching, or JavaScript rendering) * User notice is now shown in a dismissible yellow box above the form * Improved frontend UX for user and system messages * No changes to embedding logic for main page content * Various UI/UX and accessibility improvements = 1.1.1 = * Enhanced chat widget performance and responsiveness * Improved error handling and logging * Added support for custom chat widget styling * Fixed compatibility issues with latest WordPress versions * Optimized database queries for better performance * Added new integration options for third-party services * Improved documentation and user guides * Enhanced sitemap processing for better content discovery * Improved URL handling and content extraction * Advanced error handling and logging = 1.0.0 = * Initial release == Upgrade Notice == = 1.1.7 = Major improvements to URL processing, error handling, and timezone support. Enhanced content extraction capabilities and optimized database performance. Various UI/UX improvements and accessibility fixes. = 1.1.4 = Refactor uninstall script to simplify table drop query syntax. Refactor WhatsApp handler for improved logging and code clarity. Updated the from_number assignment to remove the 'whatsapp:' prefix for better compatibility. = 1.1.3 = Updated whatsapp chat, telegram and time zone of the main chatbot. = 1.1.2 = Added user-facing message when no subordinate URLs can be embedded (due to bot protection, caching, or JavaScript rendering) = 1.1.1 = Updated WooCommerce integration to include Enhanced Content Discovery = 1.1.0 = New features added to AISK - enhance content discovery and processing = 1.0.0 = Initial release of AISK - start automating your WooCommerce customer support today! == Screenshots == == Installation == 1. Upload the plugin files to the `/wp-content/plugins/aisk-chat` directory, or install the plugin through the WordPress plugins screen directly. 2. Activate the plugin through the 'Plugins' screen in WordPress 3. Use the Settings->Aisk screen to configure the plugin 4. Enter your OpenAI API key in the settings 5. Generate embeddings to create your AI knowledge base 6. Configure WhatsApp and Telegram integrations (optional) == Support == Visit [aisk.chat](https://aisk.chat) for documentation and support.